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REFUND POLICY

We can say with confidence that you will be satisfied with your new nutrient-rich shower and notice many positive differences. However, if you are not satisfied with our products we are happy to offer you a 30 day money back guarantee.

Simply, contact us within 30 days before you return the goods with the proof of purchase.

From there we will review your claim and inform you of the outcome.
When you return the good(s), please make sure you pack all your item(s) dry and undamaged.
Once we receive your returned good(s), we will refund you fully (a used cartridge is not refundable).
Please note that we are not responsible for any cost incurred for you to return the good(s).

WARRANTY

SONAKI products have been manufactured to the highest standard of quality and the rating results for all our products were carried out in accordance with the Plumbing Code of Australia/New Zealand Building code standard (AS/NZ3662:2005). All products are warranted for three years from the date of purchase for your peace of mind.
SONAKI warrants to the original consumer purchaser all parts of these products to be free from defects in material and workmanship.
Our products come with a guarantee covered by Australian consumer law and are applicable Australia wide. We entitle you to a replacement or refund for a major failure and compensation for other reasonable foreseeable loss or damages. You are also entitled to have the goods repaired or refunded if the goods fail to be of acceptable quality.

WARRANTY DOES NOT COVER FOR THE FOLLOWING CONDITIONS

Inability to provide the original receipt
Damage causes by negligence, alteration or misuse
Use outside of your shower
Products not installed or used in accordance with the manufacture’s instruction
Damage to products during and or after installation such as dropping
Failure to observe the manufacturer’s instruction for use
PRECAUTIONS

Do not submerge the shower in the water too long such as in a bath tub
Do not leave the shower head in the direct sunlight
Do not use abrasive cleaning agents when cleaning the showerhead.

LOYALTY PROGRAM

Our business is based on your satisfaction and we would like to treat our loyal customers to a pack of 10 filters for the cost of 5 at no extra charge on your fourth order. Our products comes with a 3 year warranty but will be happily extended after that period when you remain our customer.

We want to welcome you to our SONAKI family!

The ORIGINAL Sonaki. Made for Australian conditions, Australian government approved. Risk free and covered by a three year warranty. We have gone through all the legal procedures to obtain the Watermark licence and WELS rating specifically for Australian conditions. Unless you purchase a Sonaki Australia product directly from this website, you are not covered by our money back guarantee or warranty or loyalty reward program. In order to make a difference in your decision we also promote EXCLUSIVELY in Australia, the Luxury Lotus Eco-friendly shower head that is most popular worldwide. (ONLY AVAILABLE FROM THIS WEBSITE). Please note that SONAKI LOTUS, RAIN and WAFFLE are registered products in Australia through SAI GLOBAL and WATER EFFICIENCY LABELLING SCHEME (WELS) by SONAKI VITAMIN SHOWER AUSTRALIA. You can be assured that all our products have the water mark certificate and labelling according the requirements of the WELS Standard AS/NZS 6400:2005 as per accordance with Australian Law. ABN: 74 250 191 175

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